In the first instance, the best way to resolve any conflict is through direct contact/negotiation between the customer and R3Service.

In the case of a consumer dispute, the consumer should contact R3 Service, preferably by a means that allows later proof (e.g. registered letter with acknowledgement of receipt or e-mail with acknowledgement of reading), informing them of the existence of a problem and asking for a response within a certain timeframe.

If the conflict continues, the consumer should then seek the support of a local service,

Centro de Arbitragem de conflitos de consumo do Distrito de Coimbra,

Address: Avenida Fernão Magalhães, nº 240, 1º, 3000-172 Coimbra,
Tel: 239 821 690,
E-mail: geral@centrodearbitragemdecoimbra.com
Web: www.centrodearbitragemdecoimbra.com

or

Customer Ombudsman for Travel and Tourism Agencies

Address: Rua Rodrigues Sampaio, 170 - 1º - 1169-120 Lisboa
Tel: 213 553 010
E-mail: provedor@provedorapavt.com
Web: www.provedorapavt.com

Complaints book:
R3 Service has a complaints book and its website is displayed in every room/accommodation.
Any complaints or suggestions should be sent to the management at the following e-mail address: geral@r3service.pt. 
If it is found that there is a defect in the Customer's room/accommodation, R3 Service has the right to choose to repair it and relocate the guest to a room/accommodation in the same category as that contracted with the guest. Only defects likely to jeopardize R3 Service's level of service and quality will be considered.